At CodeTemplify, we maintain a transparent and customer-centric approach to refunds. While our support team works diligently to ensure the highest quality standards for our products, we understand that there may be circumstances where a refund is warranted.
Eligible Refund Scenarios
- Product malfunction: When the purchased template fails to perform its advertised functions or exhibits significant issues post-installation that our team cannot resolve.
- Security concerns: In cases where unauthorized or fraudulent activities are detected in connection with your account.
Non-Refundable Scenarios
- Disputes initiated without prior consultation with our support team regarding the issue at hand.
- Implementation challenges arising from insufficient technical knowledge or expertise.
- Compatibility issues with web hosting providers that do not meet the specified requirements.
- Change of mind or buyer's remorse after completing the purchase.
- Voluntary decision to discontinue usage of the product for any reason.
We encourage all customers to carefully review product specifications and requirements before making a purchase. If you encounter any issues, please reach out to our support team first, as most technical challenges can be resolved through proper guidance and assistance.
